SMS Communication & Opt-Out Policy

Purpose of This Policy

This SMS Opt-Out and Suppression Policy is provided for carrier and registrar review only. It outlines our internal compliance practices, opt-out handling, and messaging procedures in accordance with A2P 10DLC and TCPA guidelines. This policy is not designed for public marketing display and is maintained strictly for transparency with compliance partners.

Business Identity

**Business Name** :The Real Estate Service Support Group, LLC
**Year Established**: Established in 2003; 23 years in continuous operation as of 2025.
**Complaint Record**: 0% formal complaint rate across all business communications — including limited prior SMS and voice outreach — over 23 years of operation.

We are a private real estate investment group that has been in business since 2003. Over the past 23 years, we have maintained a clean reputation with zero complaints and a commitment to ethical communication. Our business operates in full compliance with SMS opt-out standards and privacy guidelines.

Public Record Sourcing Statement

Our communication efforts are based entirely on verified public information. Contact details are obtained through publicly available county property records and used solely to reach out to identified landowners.

We engage in limited, property-related messaging designed to offer assistance and ensure clear opt-out options. Each message is part of a brief, respectful outreach sequence and complies with all applicable regulations.

We do not purchase lead lists, scrape websites, or participate in mass-market or spam campaigns. All outreach is compliant with federal and state laws and follows a one-to-one messaging approach that avoids automation abuse or bulk blasting.

SMS Opt-Out & Suppression Policy

This policy outlines how recipients can opt out of receiving SMS communications from our company.

1. Opt-Out Mechanism

All SMS messages sent from our system include clear instructions to opt out.
Recipients may opt out at any time by replying with the word STOP.

2. Immediate Compliance

All contact information is manually sourced from publicly available county property records. Our communications are based solely on verified public ownership data.
We do not purchase third-party lead lists, scrape websites, or use mass-marketing tools of any kind.
All outreach is conducted by live representatives using one-to-one communication tools. Messages are sent manually, not through automated systems.
We do not use bots, AI-generated content, or campaign blasting tools. Every contact is approached individually, respectfully, and in compliance with all state and federal guidelines.

3. Permanent Suppression

Numbers that opt out are permanently suppressed from future marketing campaigns.
Our suppression list is maintained automatically in our SMS platform and regularly audited.

4. Multiple Numbers

If a contact has provided multiple numbers, the STOP command will apply only to the number that issued it.

5. Support and Reinstatement

Contacts who have opted out can resume communication at any time by replying with the word START.
If assistance is needed, recipients may reply HELP, which will trigger an automated message containing our direct contact information, including phone number and email address.
Support is also available by reaching out to us directly during our regular business hours

6. Compliance Assurance

This policy is in accordance with all A2P 10DLC requirements and U.S. carrier guidelines.
We utilize compliant software that automatically handles STOP and HELP requests in real-time.

7. Record Keeping

All opt-out events are time-stamped and stored within our platform's contact logs for audit purposes. We maintain detailed logs that can be retrieved as needed for verification.
This policy is published to maintain transparency with carriers and to demonstrate our strict compliance with SMS suppression requirements. No action is required from the viewer of this policy.
All suppression activity is retained in our internal audit logs to demonstrate full compliance upon carrier request.

Privacy Assurance

We do not share, sell, or distribute your contact information. All communications are initiated through a controlled platform based on public records and are not part of any marketing subscription or spam campaign. Our outreach is based solely on property ownership records and performed by live representatives using one-to-one communication tools. We are fully compliant with the Telephone Consumer Protection Act (TCPA) and ensure that all communications are conducted in accordance with applicable regulations.

Reaffirmation of Opt-Out Rights

You may opt out at any time by replying STOP.
To resume communication, reply START.
For help, reply HELP or email us directly.
Once you opt out, your number will be permanently removed from all future contact.

All STOP replies are automatically flagged, time-stamped, and permanently added to a suppression list within our internal system. HELP replies trigger an instant auto-response containing our direct contact information.

This policy has been created for full transparency and is accessible to all reviewing carriers. It reaffirms our commitment to privacy, lawful communication, and full suppression enforcement.

Contact Information

**The Real Estate Service Support Group, LLC**
**Email:** TheRessGroup@gmail.com
**Phone:** (215) 558-5227
**Hours:** Monday–Friday, 9:00 AM – 5:00 PM EST

© 2025 The Real Estate Service Support Group, LLC. All rights reserved. This document may not be reproduced, redistributed, or modified without the express written consent of The Real Estate Service Support Group, LLC.